RETURN & REFUND POLICY
At Nakuru Pest Control, your satisfaction and safety come first. We are committed to delivering reliable pest control services and quality products. If you're not fully satisfied, our return and refund policy ensures a fair and transparent process.
1. Returns for Products
If you purchased pest control items like sprays, baits, or traps from us:
Eligibility for Return
- Return requests must be made within 7 days of purchase
- Products must be unused, unopened, and in original packaging
- Proof of purchase is required
Non-Returnable Items
- Opened or used products
- Items damaged after delivery due to improper handling
- Products labeled “non-returnable” at the time of sale
How to Return
Contact our support team via phone or email. We'll guide you through the return process and arrange for pickup or drop-off based on your location.
2. Refunds for Services
We stand behind the quality of our pest control services across Nakuru.
Eligibility for Refund or Re-treatment
- Notify us within 48 hours if the pest issue persists after treatment
- A follow-up inspection will be arranged
- If we find the treatment was ineffective, we will either:
- Re-treat your space at no extra cost, or
- Offer a partial or full refund depending on the case
Refunds Will Not Be Issued If
- Aftercare instructions were not followed
- A new or unrelated infestation occurred
- The complaint is made outside the guarantee period
3. Processing Time
Once approved, refunds are processed within 7 business days using the original payment method. Mobile money and bank timelines may vary slightly.
4. Contact Us
Have questions or need help? We're here for you.
Call/WhatsApp: +254717819204
Email: info@nakurupestcontrol.com
Our Promise
We’re dedicated to helping you live pest-free. Your trust means everything to us, and we’ll always work to make it right.